INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we strive to ensure that the product you receive matches the image displayed on our website. However, there may be slight variations due to factors like lighting, camera settings, and screen resolutions. Rest assured, our team is committed to delivering products that meet or exceed your expectations in terms of quality and appearance. If you encounter any issues, please reach out to our customer support, and we’ll be happy to assist you.

Where can I view my sales receipt?

You can view and access your sales receipt in the “Order History” or “Purchase History” section of your account. Log in to your account on our website, navigate to the order history, and you should find a detailed list of your past purchases along with corresponding sales receipts. If you encounter any difficulties or have specific inquiries about a receipt, feel free to contact our customer support for assistance.

How can I return an item?

To return an item, log in to your account, locate the order, and follow the provided instructions to initiate the return. Provide a reason, pack the item securely, use the provided label (if any), and ship it back. Monitor the return process for updates on your refund. If you have questions, contact our customer support.

Will you restock items indicated as "out of stock?"

Yes, we regularly restock items that are marked as “out of stock.” Keep an eye on our website or subscribe to notifications for specific products to stay informed about restocks.

Where can I ship my order?

We offer shipping to various locations. During the checkout process, you can select your preferred shipping address or add a new one if needed. Ensure to provide accurate details for smooth delivery.

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